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FAQ

Installation

Q. Just after I install iOfficeV4, iOfficeV4 always asks me to enter a license key to cancel the evaluation period when I login. Do I need to purchase the license key?

A1. No, you don't have to purchase the key. You can use iOfficeV4 for 60-Day for free. If you installed iOfficeV4 with using tar.gz file to Linux machine, you should change the owner and group of dnet directory and files in the directory. Use chown command to change the owner and group.

If you install iOfficeV4 on Redhat 7.x,

chown -R apache:apache /var/www/cgi-bin/dnet

If you install iOfficeV4 other than default directory, specify the path, and also if you've changed the default owner and group of httpd service, specify them.

In the case of using Windows OS, If the user account called IUSR_Servername does not have write permission to "/Inetpub/scripts/dnet" folder, iOfficeV4 cannot access to the files in the folder. To permit the user or a group of the user to write the folder, open Explorer and right click "/Inetpub/scripts/dnet" folder, then choose Properties. You will see the Security tab. Set appropriate permission to the user.

A2. In older version of "Installation Guide", description about "xscheduler.sh" is mistaken. Haven't you executed "xscheduler.sh" at command line with root user before accessing iOfficeV4 from browser? If you've done it, a directory called "tmp" has created under dnet/data directory. Please change the owner and group of tmp directory.

See also:
Installation topic in Online Help
Linux Installation Guide

Q. I try to install iOfficeV4 on Windows XP, but the installer does not show "C:\Inetpub\scripts\dnet" in the prompt for Destination Directory.

A1. The virtual directory "scripts" does not exist on your IIS. Create the virtual directory. Please refere this document for creating a vertual directory.

Q. I installed iOfficeV4 successfully, however when I access iOfficeV4, "Failed to issue Customer Codes(4)" error message appears on a screen.

A1. No Network Interface Card might be installed in your PC.

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